NEWARK CAR RENTAL REVIEWS

They wanted me to buy a daily toll package during the rental, which I didn't. They refunded the $200 temporary hold. After two months, my credit card was mysteriously charged $77.99. I am currently reporting this.

Responsible and dedicated

The company provided a well-maintained car that matched the booking details closely.

Average

The staff had a bad attitude, and the line took almost two hours. Unbelievable.

It's fine

Easy pick-up, smooth return! Full tank policy, very good attitude! Originally booked a RAV4, but only Kia and Hyundai were available at the location, so I chose Kia. The mid-size car had no problem fitting two large suitcases in the trunk. The staff were very friendly and kind. No extra charges when returning the car. After returning to the country, they charged an additional $25, probably for tolls and traffic fines. Didn't check the specifics as it wasn't much.

No queues for pick-up. For drop-off, just park the car and hand in the keys.

We rented the car for 35 days, picked it up at EWR on July 16, and returned it to EWR on August 20. The pickup process was fairly smooth. However, after returning, I found out that Alamo charged my credit card over $600 on August 1st. After contacting them through the rental company, they said it was because of a one-way rental, an empty fuel tank, and airport taxes. This is absurd since we returned the car on August 20th and they preemptively knew about the one-way return and empty tank on August 1st! The return location and the 8/8 fuel level were clearly written on the return receipt. Why didn't they check it? The matter is still being discussed, but this shows the low quality of Alamo staff. Last year, I also rented a car from Alamo (mainly because they offer an additional driver for free), and they charged extra for airport taxes, which were refunded after negotiations through Ctrip.

The service was genuinely excellent with great quality and attitude.

Attentive service, detailed explanations!

Easy procedures, convenient return

The waiting time was quite long, there were several customers ahead of me, and it seemed like they were waiting for confirmation. It took about 40 minutes in total.

Like: Great car, efficient service overall
Dislike: Some difficulty to find the car rental in Newark airport based on address given . Also , we were asked additional payment to be given the signal equipment in case of problem (red triangle etc) and I think this should be included

The rental car quality was very poor. The night before our return, at 10:30 PM, the car suddenly broke down and wouldn't start. We called customer service and they didn't send a tow truck until 12:50 AM. The tow truck drove us for nearly two hours, and we only reached the nearest Alamo branch at 2 AM. The branch was closed, and the tow truck driver took us to a nearby hotel where we paid $125 out of pocket to rest for two hours. At 4 AM, we picked up another car. I then drove for two hours to take my daughter back to her boarding school and another hour to return to the hotel. The whole ordeal overnight caused us to miss our flight back home the next day. This was a terrible car rental experience!

This rental company is just okay, considering it's in New York.

Very good, no pressure to buy insurance. They suggested we rent EPASS, and it turned out to be very convenient.

Convenient and fast

Great, will continue using in the future

Quite convenient