PHOENIX CAR RENTAL REVIEWS

Great service all round

Excellent and definitely will be using again.

I requested a particular make of car on arrival as I like it’s features and they were able to find me one that I had not originally requested.The Ford Explorer is a great car for travelling on holiday and am really happy with Budget for doing this for me.

J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir. Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps. Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque. De plus un voyant s'est allumé au bout du 3eme jour.

Fantastic

Great, I was allowed to pick any car in the full size lot Very nice service

Easy to book and manage thanks

Avis didn't have the type of car I requested but made up for it with a better car.

Worked very well as a booking service and yes the Price Drop did cut in. Satisfying. Will use again.

Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.

Excellent platform to rent a car from - very easy, the price stated was the price with everything included…… avoids the hard sell from the hire company at check in. First class and will use again.

I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.

If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!

I actuall got the charger requested!

Il était très avantageux, au niveau des tarifs, d'aller prendre la voiture au comptoir de Budget à 6 milles de l'aéroport plutôt qu'au comptoir de l'aéroport de Phoenix (33$ de taxi). Économie de 350$ pour une semaine! Un pneu se désoufflait et je suis allé demander un échange de voiture à l'aéroport de Tucson. Même s'il n'y avait pratiquement pas de voitures de disponibles (le stationnement était pratiquement vide), on m'a tout de même offert un véhicule avec le sourire.

J'ai fait la réservation par Kayak.it, dont je suis toujours satisfait.

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff

It was a New jeep and we loved all about it. The Young man that helped us gave us the car one hour earlyer and that was no extra. Included a big gps. And he was so nice and polite:) we do not like the way others can be and sell us more insurance and all sorts of trick. The Young man just was so nice

Easy good and absolute Nothing to complane about

Todo perfecto

Muy buena, pero deberían aclarar el tipo de insurance de PAI.

Sehr guter Service konnte mir das Auto selberaussuchen

etwas schwierig nicht so leicht verständlich

Better than I could have expected.

Worry free transaction.

Thrifty were short of cars when we got to the car rental centre. However, they made it clear that there could be a up to a 30 minute wait and sourced a car within that period. I was surprised to be told that we were responsible for any breakdown of the vehicle/maintenance during our trip as the cars condition is unknown to us when provided. The car did need some adjustment to it's tire pressure after 2 days and I reported that to Thrifty when I handed the car back.

I was perfectly happy with your service.

De mevrouw bij de bali is zeer behulpzaam en klantvriendelijk. ik had niet geweten dat het ophalen van de auto ver was. moest een taxi nemen.

Goed

There were a lot of people at Budget.

Les formalités au comptoir étaient assez rapides mais le temps d'attente pour avoir un véhicule était de plus d'une heure avec une queue continue d'une quinzaine de personnes car il n'y avait pas assez de voitures de disponibles ! elle rentraient au compte-goutte, cherchées ailleurs !!! la galère ! aucune organisation, on a fait n'importe quoi sans se soucier des clients qui attendaient ! Dollar est lamentable par rapport à d'autres loueurs !

Phoenix City