Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE
A.A. North Syd
United States
Reviewed: Sat, Dec 9, 2023
About AVIS:5.0/10
The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.
About QEEQ:8.0/10
Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff
Reply by Qeeq: We are very sorry about your unhappy experince. We will ask supplier to improve their service quality.
Lovely car - was very happy to be driving a hybrid - a Ford Fusion. Handled really well and very comfortable. Counter staff were very helpful. It was busy so I had a bit of a wait but not too bad - I was out of there in 15 minutes.
About QEEQ:10.0/10
The booking process was easy - a lot of small print to be read - although I suppose that’s inevitable. I had no other reason to contact them.
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Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE
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