Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE

Avis is really convenient, and the JFK airport drop-off location is easy to use. The navigation is clear and straightforward.

Car rental in the US is different from Europe. First, after completing the paperwork, you need to go to the parking lot yourself and choose any available car—the doors and windows are open, and you can just drive off, so paying extra for a specific model like I did makes no difference. Second, the car's fuel tank is empty when you pick it up, so you’ll need to refuel yourself. Therefore, instructions like returning the car with a full tank from QEEQ are unnecessary, and we ended up wasting several hundred. The whole process is essentially self-service. I couldn't find the car I booked after searching the parking lot for half an hour, only to realize you can just take any car.

Overall service was excellent. The guy at the Berkeley store was particularly nice and even upgraded us to a great electric car.

The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition

Booking process was easy and from the reviews we felt confident in QEEQ.COM had we needed assistance.

The counter staff did not seem very friendly but were helpful. The car had lots of little dings and scratches which I had to point out to the guard at the gate.