delayed arrival handled professionally and competently.

Line up took over 1 hour, paperwork was slow, car was very small (Mitsibushi - Mirage).

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

I thought saving a 100 dollars on car rental for a week would be worthwhile I arrived for a 10:30 pick-up in Phoenix. The counter was located outside. It was 35 degrees. The line was took over two hours. I arrived at my destination at 3:00 a.m. It was cold, no one on the staff came and suggested the line move to indoors or gave explanation for the long wait -- it was TERRIBLE. The car turned out to be fine (to my delight) but could never trust using Fox again...and have made that known P

We waited 2 hours to pick up a car.Considering that we had booked online, the process was excessive. When ball that was completed, we waited another 20 minutes to receive the car. WE WOULD NOT RENT WITH THEM EVER AGAIN.

waited more an hour to get the car.