delayed arrival handled professionally and competently.
Paul Downing
United States
Reviewed: Thu, Dec 7, 2023
About FOX RENT A CAR:8.0/10
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
“Except for pickup being so long after a long flight it was fine”
About FOX RENT A CAR:8.0/10
It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated
“You get what you pay for and this is not much with Fox Rent a Car!”
About FOX RENT A CAR:6.3/10
There was nothing wrong with the car, however the experience wasn't a great one. There was only 1 (one) agent to check us in and it took us over one hour before we finally received our car. This is not the first time that this happened to me and I do not see any improvement on their end. It is a cheap car rental and the service shows that.
Terribly long wait, especially when I pre-paid for the vehicle. They charged me for a car seat that I did not want. Customer service by phone took nearly 4 hours. Price may be low but service and wait is not worth it.
We waited about an hour for the car. The car was a little dirty and had lots dings. my husband asked if the dings were noted and the young guy said yes and we had nothing to worry about. Everyone around us were very upset because of the wait, we can had to waited for a car for 1hr. Among others. I would think twice about renting from Fox only because of the wait depending on my time schedule. The employees customers service was good and they handled themselves well under the pressure. it was an ok experience.. just ok.
“if the waiting time is less, it would have been a good experience.”
About FOX RENT A CAR:7.3/10
waited more an hour to get the car.
About QEEQ:10.0/10
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delayed arrival handled professionally and competently.
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