Rented a Full-Size vehicle but only got a Jetta?!
Car was in a very average condition, had a huge crack on the windshield that did make it harder to see when the sun reflected on it.
Had similar experiences with other vehicle rentals in the last year and would always get a decent car, but it wasn't the case with Budget. Probably not using Budget again as I had far better experiences with other rental services.
About QEEQ:10.0/10
Quite easy to book, great price and had no problems at all. I'd surely use it again to rent.
Helpful counter staff. Gravel on floor of car as well as bits of trash in the back seat area. No one came out to check the car for damage before I drove off in it, something that has been done with previous rentals.
The front desk staff deliberately upgraded the insurance. Please make sure to read the contract carefully. The contract does not specify 'full coverage' or 'basic' but uses professional jargon instead. Some front desk staff may intentionally upgrade your insurance or vehicle, even if you have clearly stated that you only want the basic package and nothing else. Bad review.
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William Piers
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