When picking up the car, the customer service first tried to upsell insurance, which surprised us. We refused. During the paperwork and signing process, we noticed the price differed from what was shown on the initial booking. We asked the staff to check our booking, but she said she couldn't understand it. We asked her to get a Chinese-speaking customer service representative, but there was none available. She acted arrogantly and unhelpfully, so eventually, we wrote on the form that communication was impossible, signed it, and took the car.
I specifically spent more to choose Hertz and selected a Highlander, but ended up with a Cherokee. Couldn't fit all the luggage, terrible experience, and very poor performance on mountain roads. Never choose Hertz's Highlander again; go for a Grand Cherokee from another rental company.
We were given an upgrade to an SUV which was larger than we wanted. However after initial hesitation we accepted it (with a half tank of petrol included) and it proved very satisfactory on the wide roads and long distances of British Columbia.
About QEEQ:10.0/10
Easy to use - more information on hiring details - eg insurance and extras.
Like: The staff gave me a free upgrade because the vehicle class I had booked was unavailable.
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