DUBROVNIK CAR RENTAL REVIEWS

We were given an upgrade, which was great.

I find Easyrentcars a great search engine.

I was expecting a car like Skoda station wagon, but instead got a Dacia which is of much lesser quality and horse power. Not happy with the length of time it took to get the car and also upon return I head to argue with the agent that very small scratches from wear and tear were already present on the car. When I was picking the car up after waiting for almost 1 hour I was rushed and the agent was minimizing the small scratches as if they were insignificant. While upon return the agent acted much differently. I was charged for polishing in the end. I don’t think I would be choosing Green Motion against.

The booking through the website was without problems.

Very dissatisfied!!!!!! I've been renting cars from your company since you opened six months ago, always through your website when traveling abroad. This time, Europcar was extremely unfair!!!!!! The two families ahead of us got new cars, but we were given a car with severe scratches on the right door. When we asked for a replacement, they said there were no other cars available. After I completed the paperwork and was about to drive away, I saw a European family who came after us get a brand new Opel. I confronted them, and they just said 'sorry, no more cars available.' I asked why the people after us could get a new car, and they just smiled without saying anything! I said, 'Is it because I'm Chinese that you give me a worn-out car?' They still smiled without responding! I was furious! Never renting from them again!!!!!! Additionally, I had already paid a deposit of over 2000 RMB to the rental website, but the rental company still charged me the full amount. When I questioned them, they admitted to receiving part of the payment but said their system could only charge the full amount and advised me to request a refund from the rental website!

The GPS option was excess because the car had navigation system. It was better to explain about that at the counter.

We were asked to buy additional insurance for the drive from Dubrovnik to Split, the fact that I have a global and annual insurance policy through ALLIANZ which I have been using for years and it covers all my rental car insurance needs. The agent said that I MUST buy an additional insurance for 50 Euros. I asked about it from others and they told me this is how rental car offices scam you for extra money and that i did NOT need that insurance. I feel a great disservice and would not want to rent from SURPRICE on my next visit to Dubrovnik..

During pickup, there was no inspection reminder for the undercarriage. At drop-off, scratches were found on the undercarriage. Although I had full insurance, dealing with the incident abroad for the first time was time-consuming. Secondly, the provided vehicle, a Toyota hybrid, is not sold domestically. I was unfamiliar with its operation, which prevented achieving a high speed, making me hesitant to drive on the highway. It took six hours to cover 200 km.

Car upgrade was appreciated.

Service was fast and efficient. Only negative point was that we waited at arrivals for someone to meet us as it was supposed and nobody shown up, we had to search for their office outside the airport terminal.

Everything was great especially lovely customer service in dubrovnik Airport but dropping off the car was a nightmare due to poor directopns/no signs etc.

Très satisfait du véhicule et du personnel je recommande vivement

Satisfait

Very helpful staff at Dubrovnik. Would recommend. Great communication and happy to help us find transport after car drop off.

They really were brilliant. The best pickup I have ever had. Really friendly and helpful. Unstressed. Lovely. A joy. Need I say more !

Did not receive the same model as booked

Almost no waiting time, and the overall waiting wasn't too much.

Long wait at airport but the staff were very helpful. Car was great.

Another easy transaction with easy rent cars

I rented a Range Rover Sport but got a Grand Cherokee. Are these really in the same category? A car that sells for over a million yuan compared to one that can't even sell for 300,000 yuan in China? Even in the UK and US, they're not considered the same level. If you're basing it on interior space, then my Haval could be compared to a Cayenne or Range Rover. How is this the same category?

The worst user experience and hidden conditions, I got extra charges on damages that was missing in the contract, the agent in the counter was over loaded to have time to do checkin with us, the car was dirty, I did a complain on the gold car customer service

Just perfect, easy user experience without frictions, and the price drop rebook is very nice.

The representative was terrible focused only on the task and Zero on the client! He didn’t want to find a solution to a problem!

The staff was friendly but did nothing to try to correct the car I was given.

New car, very clean, all minor damage marked on collection and no issues at return - told us about extra insurance but not pushy about it.