I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.
The experience was terrible. I was forced to buy full insurance when I went to pick up the car, even though this was already included in my booking. After negotiating for quite a while, they finally allowed us not to purchase it but then blocked 1800 euros on my credit card as a deposit, rendering it unusable. It wasted an hour of our time.
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