AVALON CAR RENTAL REVIEWS

Pickup was fine, but returning the car was a hassle. There was no onsite inspection unlike other companies. Nobody was there from the company, and the instructions on where to park were unclear. I had to ask staff from other companies to finally find the parking spot.

The offline navigation by Tantu is absolutely terrible, and I have to emphasize it three times: it is completely unusable throughout the whole trip.

Car pickup was convenient, service was good, and they didn't charge extra when we returned the car over an hour late.

The service was excellent, and the pick-up and drop-off processes were very fast.

The car return experience was terrible: We weren't informed about the return parking lot address, only the front desk address. No signage or Chinese instructions for the return process. For those of us who are not very good at English, it was confusing. The staff told us to turn left at the first intersection, but it was actually the left turn at the entrance of the garage ahead. This caused a long search for the parking lot address, and we drove around the area many times due to unfamiliarity with the roads.

Friendly and patient; the car was excellent.

Great service, got the car quickly.

Not bad. There's a counter at Avalon Airport's arrival hall with the parking lot right outside. This airport has very few flights, so there's almost no queue. Very quick. The car wasn't very new, having more than 30,000 kilometers. However, the condition of the car was good. Booked a Camry, but it was unusual that the car didn’t have a handbrake, relying entirely on the P gear. Each time I parked, I had to make sure the car didn’t slide before I dared to take my foot off the brake pedal.

Average. Handling violations is very troublesome. Charging an extra day fee for late car return is quite unreasonable.

Great! Got an upgraded car! No extra charge for an additional driver! Probably because we bought full insurance! They didn't even check the car when we returned it!

The rental company heavily promoted full coverage insurance, but if you are confident in your driving skills, it's actually unnecessary.

Clean

Located right inside the airport, several car rental company counters lined up, process was very easy.

I was pleasantly surprised to rent a Nissan Tiida but was given a Mitsubishi SUV at no extra charge. The vehicle was quite new, with only about 8000 kilometers on it.

This company is simply terrible! They didn't show the price when we swiped the card. After signing, we found out that the total price was twice what was quoted by ZUZUCHE. When we asked the front desk, they told us it was because of a $350 fee for returning the car in a different location! I repeatedly told them that this was impossible, and they insisted there was no mistake until another staff member confirmed it. They assured us they would help us get a refund. After returning home, I found that my credit card was still overcharged. We contacted ZUZUCHE customer service and the rental company at least 10 times, sent emails, and even threatened to complain to the Australian Tourism Board if the issue wasn't resolved. Every email received a read receipt, but no action was taken for three months. Finally, they refunded the extra charge for the different location return. However, there was still a charge of over $20 for not returning the car with a full tank. We had refueled on the way to return the car, but there was a parade that day, causing detours and making us forget to get the receipt, leaving us with no evidence. We had to accept the loss. I remind everyone to avoid this company if possible, and if you must choose them, confirm the total price before swiping your card. This was a painful lesson for us.

Good impression! Friendly reception, simple procedures, and the car was in good condition!

Good

Penalty has been paid, but they keep charging management fees

They were very enthusiastic and upgraded our car for free. We eventually got a Camry.

It's right at the airport exit, very convenient