AVALON CAR RENTAL REVIEWS

Waited for a long time at the site

Booked a seven-seater, but got an eight-seater, almost like a minibus. Tried several times to change the car, but it was not possible! Will never rent from them again!

Good

The process of renting and returning the car was very smooth. Especially when returning the car, the staff just checked for damages and fuel, and we were good to go, it was super fast! When renting, our flight was delayed, but the staff extended the return time accordingly, which was very considerate and thoughtful!

Good

On February 22nd, I accidentally left my camera in the car when leaving Melbourne Airport. I contacted the rental company through Zuzuche and they reported that they were unable to reach the rental company. Despite multiple suggestions to try other contact methods, Zuzuche's customer service was rigid and handled the situation poorly, causing us to miss the best time to recover the camera. After five days, on February 27th, they informed us that the rental company staff were on vacation, hence the delayed response, and they claimed they found nothing. I am very dissatisfied with this; Zuzuche is unreliable in critical situations.

No staff at the counter, waited a long time for both pickup and drop-off

Melbourne Avalon Airport is not crowded and the queues are short.

The pickup and return processes were very fast.

Like: Low mileage and the cleanliness
Dislike: Provide manual option

Pretty good.

The service attitude was indeed very good, but the efficiency was low. I waited in line for almost an hour.

The Hertz at Avalon Airport is very easy to find, it's the first one you see when you exit. However, the service is not impressive. Usually, there is no one around, and it took a lot of effort to find someone. When I finally did, he told me that it wasn't his working hours and he was just there to pick up his stuff. Besides the scheduled pick-up time, there's no one there, even for returns. You just leave the keys on the counter. Whether there is someone or not isn't the issue; the problem is that the car handover requires someone to inspect it. Otherwise, any future scratches or damages are hard to clarify. A week has passed, and I still haven't received my deposit or receipt.

A row of car rental companies in the airport hall, not many people waiting, easy to find. Provide documents, sign and drive away, very convenient. Communicated with the receptionist to change the return location temporarily, no problem! The car's condition was good (over 20,000 km), very easy to drive!

No need to queue, very professional

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.

Dislike: When i received the booking confirmation, I was confused by the address (avalon airport in Victoria) as it didn't say Victoria at all. I was very concerned that I had booked at some other avalon airport in the world. The only way i could check that i had the right place, was to google avalon airport Victoria, and it said it was in Beach Road, so i presumed that i had the right place after all.

Booked a Nissan Qashqai online, but got a free upgrade to a Kia Sorento at the pick-up location. Although we are only two people, so we didn't need the extra space. The car was very clean and in great condition.

Great, both picking up and returning the car were very convenient.

Pickup was very fast