“Not great. You should include average waiting times when comparing prices. I’d pay more to save time”
About Alamo:7.0/10
Longest queues at Geneva airport. Car seat straps all tangled and staff couldn’t help for ‘safety reasons’. Took over 30 mins just to sort that out
All car hire is in a busy multi storey car park with no space and no toilets
I explained I'd booked a manual car and they said unfortunately they only had automatics....i was offered a 'mini' manual but that would have been to small!!
Like: Good efficient Service - car and service provided by Hertz. Good quality car and in good condition. Dislike: Car was provided by Hertz - at a much lower price than I could book it as a Hertz Gold Customer with a discount - same car same people!
Car was not in stock so had to get another one. Took a long time to sort out. Hire charges were complicated and confusing. Voucher only covered some of it and I had surplus to pay locally. It all took a long time so I couldn’t be bothered to argue with them.
“Significant delays on pick-up and drop off, and charges not clear”
About Alamo:6.7/10
The queue at arrival/pick-up was almost an hour because the Alamo desk only had one member of staff on it. We agreed to an upgrade but were only told about the net cost. We were not advised of the taxes and additional charges.
“Good to excellent, our flight had been cancelled so we arrived 30 mins before the hire office closed”
About Thrifty:7.7/10
The car offered late at night was excellent, we were upgraded to a 4X4 which was ideal as it snowed heavily and our Accomodation was on a minor village road way up a valley
Dislike: If there are a private shuttle from the office to the terminal it will be better specially for big family the had to much luggage and kids even if you provide it with price or charge it will be easier rather than return the car and move all the luggages to bus point and wait the the same idea again on the bus to the terminal
Like: The car rental service provided was efficient and quick. The car was excellent in that it was relatively new with low mileage, had a good specification and was clean and tidy.
Received inexplicable charges from the rental company a month and a half after returning the car. Despite repeatedly asking for a detailed billing statement and scanned copies of fines from QEEQ and AVIS, I haven't received a clear response.
We were upgraded to a seat Leon estate at the desk. The staff member dealing with me was very helpful and pleasant. Easy to collect and drop of the car from the Swiss side. Came with winter tyres as standard.
Like: Quick staff at the vehicle pickup area. Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.
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View more >Dislike: Car was provided by Hertz - at a much lower price than I could book it as a Hertz Gold Customer with a discount - same car same people!
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View more >Dislike: Had to wait a while before being served to pickup - but...I got an upgrade to a VW people carrier.
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