CZECH REPUBLIC CAR RENTAL REVIEWS

Car was clean and great quality. Pickup place is hard to find.

We booked a mid-size luxury SUV, a Mercedes GLC, but we got a Hyundai Tucson instead. They told us it was the same class. How is Hyundai considered luxury? How are they in the same class? This is simply deceiving the customer!! It significantly, significantly, significantly affected the mood of our trip. It was terrible. We reported this to the customer service of the car rental platform. Their attitude was good, but there was no practical solution. They just said that the Czech car rental company insisted it was the same class, and there was nothing they could do. This was my first time using this rental platform, and I am very disappointed.

Picked up and returned the car at Prague Airport, the staff at the store were quite friendly

Two months after the trip ended, they randomly charged me 1500 kroner, claiming it was for a violation. However, they couldn't provide the actual violation ticket from the police. I didn't commit any violations. It's ridiculous.

2 weeks after my trip, some "admin fees" have been charged on my credit card. However all the fees were supposed to be included when I dropp off the car (tank was full, no dammage etc...)

The check in was great but to find the car, it was very difficult as no one is showing you the way or which car you rented. For the vehicle in itself it was clean and was the car that I booked. However, it was missing few essentials for a car during winter: no window liquid was put in the car and we had difficulties to drive at some point as we had dirty snow. We had to stop and buy ourselves the product, and of course Budget did not care and is not ready to d anything about it. Second, there was no utensil to take of the frozen snow out of the windows, which is mandatory in a country where it is snowing a lot during winter. When we checked out, the guy that reviewed everything was super rude and did not care, asking us to contact directly the company.

Thank you for a wonderful car

Acceptable

When the car rental company asks if you're going to other countries, make sure not to tell them you are. I knew about this but forgot and ended up paying nearly 300 RMB in highway tolls.

Staff behind the collection desk spoke perfect English, understood my requirements and did not try to pressurise me into buying any 'add ons' I did not need. There was a short delay on pick up as they where busy and we had to wait for the car to be washed. One thing to note was that the service warning came on half way through our hire.

Very fast

Very good, the staff at the rental company were very friendly. I had never driven a car that required pressing the brake to start the engine, so I struggled for a bit. In the end, I had to call the staff up to the parking lot to help me.

The car had a scratch. I had full insurance and got a replacement car. The process was very smooth.

The counter staff at the budget was not pleasant not smiling , it seemed like we were bothering him! very unpleasant!

Right Cars where great. Great car, great staff, great experience.

The local rental staff didn't explain in detail & did not inspect the car together.

Absolutely reliable rental company, with offices all over Europe. The Prague office is well located, just a few steps from the bus stop. They upgraded my car to an Opel with less than 2000 kilometers, which was a higher class than what I had originally booked. Returning the car in Vienna was a bit tricky. Firstly, there was some damage, and it was a Sunday with no staff available, so I had to leave the documents in a drop box, not knowing how it will be handled. Secondly, the return location was in an underground parking lot that was a bit difficult to find.

Great service

Procedures were simple and fast

The winter tyres were old and I didn't feel safe in the snow.. also I got the car of Hertz but booked on Firefly