CZECH REPUBLIC CAR RENTAL REVIEWS

Like: Goid rental rate, easy pick up, brand new car

The attitude of the Czech people is generally average, and the wait wasn't too long.

Car rental in the city has specific office hours; going early is not useful. However, there aren't many people, so you basically don't have to wait in line. The staff there are also quite nice.

The service was acceptable! Didn't encounter any problems! However, when we asked about fines, they said it couldn't be resolved immediately and we would have to wait for deductions later. Not sure if there will be any late fees!

Dislike: Despite the fact that the order was intentionally placed in a Prague Railway station, in Budget system it shows Prague Airport. I've got the car at the Railway station, as the stuff member was a kind person and gave me the car. You guys (Easyrentcars) should update your system accordingly.

Upgraded to an eight-seater diesel automatic. Spacious, comfortable, and powerful.

My first experience was average: 1. We booked a 7-seater automatic, but were given a 5-seater. Although they explained that the 5-seater was in better condition and more expensive, the rental agency simply didn't have a 7-seater automatic. 2. There were very few staff members. After renting the car, there was no one to guide us to it, and it was not where they said it would be. We searched for ages across three levels. It felt unorganized. 3. After finding the car, there was still luggage from the previous renter inside. 4. The staff were very impatient when explaining things, eventually ignoring us completely. 5. At the rental, we were told to use 95-octane gasoline, but luckily we checked and realized the car required diesel (thankfully we asked multiple times). It was nerve-wracking initially, worrying if we were wrong. 6. The return process was relatively convenient; filling up the tank was straightforward with no extra hassle.

Rented a brand new Škoda Fabia for ¥130 per day. The one-piece ignition switch, driving, brake, and seat cushion were all very comfortable. Driving 150 kilometers on the highway was very stable. I think it was very cost-effective.

They charged a 1400 CZK parking fee at pick-up, starting from three days before the pick-up date. Now, the rental company doesn’t acknowledge this fee, claiming there was a free parking card in the car. First, the staff never mentioned this when we picked up the car; second, there was only a paid parking card in the car.

There were no other customers at pickup, friendly service

Picked up the car at 11 AM at the airport. There was only one staff member, a friendly Czech guy. He explained the process in the reception office and then went to the parking garage for the handover. Everything went smoothly without any queues.

The car rental company was supposed to send someone to the airport for pickup, but they didn't show up. We contacted them by phone before anyone came. When we wanted to exchange the car, they forgot about the appointment location and we couldn't reach them by phone either. It took more than half an hour to finally get in touch. Overall, I find them a bit unreliable, but the car was very nice and new.

Like: I liked that it was possible to get a great last minute deal within my budget. The reservation desk guy was helpful and friendly. We got the car as scheduled with no delays or waiting.
Dislike: We booked VW golf class and got a Seat (not sure which make). It was kind of a nice upgrade. However, this car has very uncomfortable front seats. It has nothing to do with Budget, just a thing to keep in mind.

It's okay.

No waiting in line, handled in a few minutes.

Like: New vehicle, nice staff at the counter, quick and easy drop off
Dislike: The price on insurance was too high

Like: Mostly everything
Dislike: The gear changer was slightly stiff

Good service attitude

The service attitude was okay, but their English wasn't very good.

Service is well-regulated and strictly follows procedures, which makes it trustworthy.