HERTZ CAR RENTAL REVIEWS IN PHILIPPINES

They couldn't find my booking, didn't prepare the car, and had me take a 40-minute ride to pick up the car.

Car did not match the description. Agreed to pick up the car at the airport, but when I got there, there was no car, had to take a twenty-minute ride to the store to get it. The biggest issue was that I rented a Vios but received an old, noisy Kia instead. However, everything went smoothly after renting the car, and returning it was convenient.

During this trip to Manila, I rented a car through the Zuzuche APP. The original plan was to pick up the car at 12 noon. Upon arrival at the pick-up point, it was completely empty. Called numerous times but no one answered. Is this HERTZ's service? Zuzuche customer service suggested we go to AVIS at the nearby Shangri-La. We asked several hotel staff, but none knew of such a place [frustrated]. Customer service then suggested we go to the airport. We waited for one and a half hours at the taxi waiting area without getting a car. Finally reached Ninoy Aquino Airport, HERTZ claimed the order was not related to them and did not have a car of the same configuration. Changing to another car cost twice as much. We spent more than 8 hours trying to rent a car, exhausted and hungry, and still failed. Customer service communicated with us but only us, not the car rental company, requiring us to contact the car rental company ourselves. What kind of logic is this? The entire trip was ruined, encountering such a situation drives you crazy.

My car had to be picked up at 4am , but they were closed, they open at 6am !!

The service was provided by a handsome guy, and the instructions were clear and satisfactory.

My flight was slightly delayed, and with the queue at immigration, I arrived at the pickup point an hour later than planned. The staff told me that since I missed my pickup time, there were no cars available and I had to book another one at double the price. I called QEEQ customer service but couldn't resolve the issue. Eventually, the staff at the pickup point arranged a vehicle to take me to my hotel, but the fare was nine times higher than usual. A ride that usually costs 220 pesos ended up costing me 1900 pesos. It's outrageous! The Philippines is terrible for self-driving tours. Manila is full of traffic jams, chaotic traffic, and very few poorly managed parking lots. Luckily, I didn't rent a car this time. I'll never visit Manila again. During this 6-day trip, I bought a flight back after just two days because it's not a place worth staying.

No cars were available when I arrived, and the booking was invalid.

No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!

Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.

Pretty good.

Very good

The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.

Everything was easy going.

空港に少し早く到着したためカスタマーサービスへ連絡してすぐに合流し、店舗で書類へサインをしてすぐに出発ができました。また、滞在先のホテルまで返却ご送迎してくれ必ずリピートすると思います。最高のサービスを感謝しています。

Acceptable

The counter staff were extremely helpful and friendly.They picked me up from the airport and dropped me off as well.

Like: Price and car was great
Dislike: Collection was slow and not prepared

The interior of the vehicle needed to be a little bit cleaner but no complaints otherwise.

Price drop was worthwhile. Satisfied with Easyrentcars.com service

It's acceptable

Due to a delayed flight, I contacted the rental company to hold the car. They responded that the car would be held until midnight. I had booked for 4:00 PM, and when I arrived at the counter at 5:00 PM, they initially said they hadn't received my order. After some discussion, they found the order but said there were no cars available. The back-and-forth continued until 6:15 PM when they finally said there was a car, but that I would need to wait half an hour. In reality, I didn't get the car until 7:25 PM.

We were upgraded for free which best suited us for the number of luggage we have. Thanks for the overall experience! Would definitely use them again!

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