Very pleasant experience

Despite being a global chain, there was no counter at the airport, and only three staff members who didn't speak Chinese and had heavy English accents, making it hard to understand what they were saying.

Weren't they supposed to have Chinese-speaking customer service? But it was all in English! If I hadn't seen the Chinese, I wouldn't have booked through Zuzuche. It turned out to be cheaper locally!

The car provided was not the same as described. The cost for minor scratches was very high. The complimentary insurance was not effective.

This is a fraudulent rental company, don't rent from them. I called at 8 am to confirm a 3-day extension at 110 MYR per day. After the return time of 1 pm, they called me at 3 pm saying it would now cost 300 MYR per day. They shamelessly said the price had changed, regardless of whether I returned the car at 3 pm or the next day at 1 pm, it would still be 300 MYR. This is clearly extortion since they've already charged the credit card. Avoid this company. Plus, I didn't get the specified car model.

Car condtions is good and I have an enjoyable ride