CAR RENTAL REVIEWS ON EUROPCAR AT LANGKAWI INTERNATIONAL AIRPORT, LGK

Counter staff was helpful and knowledgeable Boo

Booking platform works well

The staffs were helpful and efficient. They were holding our name at the airport arrival hall which made us fspot them easily. Cars were clean. Pleasant experience!

Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work. It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.

Overall booking process and communication were good.

Weren't they supposed to have Chinese-speaking customer service? But it was all in English! If I hadn't seen the Chinese, I wouldn't have booked through Zuzuche. It turned out to be cheaper locally!

The car provided was not the same as described. The cost for minor scratches was very high. The complimentary insurance was not effective.

Need to improve on the pick up time. My preferred time is within 15 minutes.

Lovely car and staff. Just one request, next time please suggest earlier where one should find the staff for pick up as that took 10 minutes & curiosity :-)

Car return can be improved as contact number given was never answered so had to wait at airport till the agent came.

Great new car

So easy so convenient

The condition of the car is 10/10 as it is brand new...The staff are very helpful.Overall,it is a wonderful experience and it definitely reached international standard.KURDOS FOR EUROPCAR MALAYSIA!

Friendly staff from Europcar, the Manager serve me by himself when he saw me standing while waiting for the staff to attend me.

Great apps

Clean car and the staff are very helpful. We couldn't find the booth and have missed Mr Izz who was in front of the arrival hall. Nevertheless, we approached another Eurocar staff and she was accommodating to call Mr Izz immediately to inform that we are already at the airport. During the drop-off day, although Mr Izz was on leave and we were about 15 minutes early, the staff politely requested us to wait for the designated staff to arrive from the nearby parking. In summary, it was a pleasant experience...

The company staff were warm and attentive, waiting at the airport in advance made for a pleasant experience.

Friendly staff. We booked Proton Saga, they gave Nissan Almera, no extra charge, very good!

Easy to do booking, Apps is easy to use. Information clear and sufficient.

Good assistance, but unclear on insurance conditions. Finally solved after long discussions.

Car condtions is good and I have an enjoyable ride

The 1k advance fee payment via credit card is a huge amount and will only be refund at a later date. This may only be the downside factor.

Good service. Everything was fine.

Good work

Waited quite long to pick-up the car. Car wasn't ready when we arrived at our stated time.

There is no pickup counter but you just need to look out for the guy in green uniform. We were an hour early from booking time and he was there waiting. Good service and the car is in good condition.

Easy to use