Like: Efficient pick up from airport to office. Car late model in great condition. Easy, quick, real value for money. Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor.
On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
Like: The car we received was the model we had booked. The car was in perfect condition, being one of the latest models and with low mileage. Dislike: The car was a little bit dirty, having sand in the glove box, the inside door handles and the back of the front seats were sticky.
Like: Car was good size and clean. Dislike: I mentionned the front tyre was deflated at time of pick up. The person told us to inflate it at a petrol station. It appeared there was a small puncture as after 2 days, the tyre was deflated again. Would have been bettter and less risky to repair or replace it when I flagged it.
Like: Maria is a true island professional. From her smile to her manner to knowing what needs to be done without making a problem of it. Her relaxed style makes time with your company pleasant. She listened to what I said and I did not need to repeat. The pricing for my car was all inclusive. Major appreciation for this. It is the first time I have had such a relaxed experience with a car company. Most you never know what you have or do not have and everything is a bit of a hassle or a concern or a "wondering what they are going to do". Thank you. Dislike: There is a major disconnect with your wifi offering. It was not ready to go, It was not charged. it would not charge in the car, It would not get a signal that would allow use anywhere except in the office. We tried two units and both had the same problems. I ended up using mcdonalds which is not very professional.
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Customer Service
Great Car and Service -Valuae for money.
Dislike: Both times I have rented the pick up has been at night, once in CHCH more recently AUCK. It has been near impossible on both occasions to check the vehicle. Lighting has been poor. On drop off in Auckland I parked the car, dropped the keys into office where they were busy. They took keys and asked had I filled the car. We got on the shuttle and were taken to the airport. on arrival at our destination I noticed I had a voice mail from AeroDrive stating the car was over due, where was it? I would have to pay an extra day, Police would need to be informed etc. I called and told them that the car was returned before the time required. They said there was some confusion in the office and left it at that. I was a little disappointed not to receive a communication later confirming they had located the car and apologising for their error.
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Yohann
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View more >Dislike: The car was a little bit dirty, having sand in the glove box, the inside door handles and the back of the front seats were sticky.
M.Korewha
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View more >Dislike: Tolls not included in rental.
M.Manickum
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View more >P.Audinos
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View more >Dislike: I mentionned the front tyre was deflated at time of pick up. The person told us to inflate it at a petrol station. It appeared there was a small puncture as after 2 days, the tyre was deflated again. Would have been bettter and less risky to repair or replace it when I flagged it.
J.Gammon
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View more >Dislike: There is a major disconnect with your wifi offering. It was not ready to go, It was not charged. it would not charge in the car, It would not get a signal that would allow use anywhere except in the office. We tried two units and both had the same problems. I ended up using mcdonalds which is not very professional.