The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.
The car was adequate had some bumps and scraps on the back fender, no cruise control on the model I pick up, how the hybrid was good on fuel for the expense fuel prices in NZ
There was a bit of waiting as one person was service and the customer before me had booking issues and wrong card. But when it was my turn every thing went quick and smooth.
About QEEQ:10.0/10
All good very easy to select a car for a reasonable price.
“Europcar experience was very good. QEEQ experience was terrible. I will not use them again.”
About Europcar:10.0/10
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour.
We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal.
The domestic terminal staff were very helpful, even staying after closing time to ensure we were served.
They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
“Priced right, but I probably wouldn't use this company again.”
About Yes Rentals:6.0/10
Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.
Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.
About QEEQ:10.0/10
Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.
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