Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in. Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.
Great staff. Followed the booking EasyRentCars placed even though it differed from what the site said.
About QEEQ:8.0/10
Your site said a Rav4 or similar but the booking went through as a smaller ASX. Barely got the luggage in. The info that you sent to Europcar was for a certain size/class of vehicle and the Rav4 in in the next size/class up.. Sadly this is why I couldn't give you 5 stars. Everything else was spot on.
Friendly counter staff with efficient pick-up and drop off. My car was upgraded one class.
About QEEQ:8.0/10
Easy and smooth booking process. Clear booking conditions.
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Melbourne Road Trip
Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
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