Long waiting time to pick up car

A.Ng

Thailand

Reviewed: Thu, Sep 6, 2018

About Europcar: 8.8 /10

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Compact SUV | Honda BR-V or similar

5-day rental

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J.Spencer

Thailand

20-day rental

Compact | Nissan Almera or similar

Reviewed: Sun, Mar 8, 2020

“Fast efficient cheap car rental service”

About Europcar: 10.0 /10

The whole process was easy and straightforward, however, they did offer me the upgraded Super Collision Damage Waiver which meant I had no responsibility for any damage to the car and no excess, but then I still had to pay £225 deposit which I didn't understand. I'm still waiting for this amount to be returned.

About QEEQ: 10.0 /10

Very good, except the only email I got was titled 'confirmation of you booking cancellation' fortunately EuropCar had all the details.

Ng Zhongming

Thailand

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Sun, Sep 22, 2019

“Excellent car booking app with excellent customer service!”

About Europcar: 10.0 /10

The car was in great condition. The counter staff and the staff that handover the car was friendly and professional.

About QEEQ: 10.0 /10

This booking platform is excellent. I had to drop off the car earlier and had used the online chat feature via this app, the customer service was very prompt to make arrangements for me.