Holiday

Have not received refund yet but told it could take 10 days. Car had scuffs but identified on paperwork at collection. Overall a good transaction, wait not too bad, car clean and tidy and no issues when using.

QEEQ told me via chat I would only need to pay for the fuel used ie fill up before returning. When collecting vehicle apart from the deposits which I was expecting I incurred a charge of 7€ of airport charge which I was not expecting. Not the end of the world but not aware

The car was in great condition and the counter staff very friendly and had a good chat with them as there was a few cars to choose from. Great pickup experience. The drop off was even easier simply pop your key in the box and away you go.

Very good booking platform and price drop worked well saving me a few pounds off the original booking price.

I have used Goldcar on numerous occasions and I have been very please with the product. Unfortunately on this occasion the outside of the car was dreadfully dirty and covered in bird-dirt. We were offered an exchange car but declined as we were keen to just get on with our holiday after a late arrival, 21:15hrs

Desk computer problem at pickup. Car was not checked for any issues. I was told that this was not necessary as I had paid for full and total insurance. Short delay on drop off. Car checker could not find odometer. Had to wait for his superior to say that all was well and I could go. Otherwise all was good.

Very pleased to see the condition recorded on pickup was correct. Great to see this being done right.