Good overall, would use gold car again. Have in the past with no issues too.
No
Spain
Reviewed: Tue, Sep 21, 2021
About GOLDCAR:7.0/10
Have not received refund yet but told it could take 10 days.
Car had scuffs but identified on paperwork at collection.
Overall a good transaction, wait not too bad, car clean and tidy and no issues when using.
About QEEQ:10.0/10
QEEQ told me via chat I would only need to pay for the fuel used ie fill up before returning.
When collecting vehicle apart from the deposits which I was expecting I incurred a charge of 7€ of airport charge which I was not expecting. Not the end of the world but not aware
En el momento de devolución del vehículo/llaves tuvimos dificultades. El empleado llegó tarde al mostrador y no de muy buen humor. Al realizarle la consulta de cuando me desbloquearian el importe depósito por el combustible, me respondió de manera no del todo correcta que ese mismo día. A día de hoy todavía lo tengo pendiente de desbloquear. Me gustaría que me aclararan este asunto
The biggest problem was that we booked an automatic A3 car but ended up with a manual SUV Sportage. As you can imagine, it was a nightmare on narrow roads and steep hills. Additionally, they didn’t inform us at all and just pushed us hard to buy full insurance. We already purchased full insurance via the rental platform, which they didn’t recognize. They insisted we buy full insurance again for 130 euros including tax for three days, whereas in other countries, buying it is optional. Only after disputing for over an hour did the manager finally agree that it wasn't mandatory. They also didn’t tell us it was a manual car. We realized it once we got in the car and saw the manual gearbox, but by then, we were too tired to argue.
The queue was quite long, and the two-door Mini I reserved was not available; instead, I was given a Volkswagen Golf. They claimed it was an upgrade, but as a solo traveler, driving a four-door car with a longer body made parking in narrow European streets particularly difficult.
Also, I had already selected and paid for full insurance online, but when I arrived at the store, they pushed an additional 90-euro insurance to ensure I felt safe driving away with the car.
Furthermore, it is customary to receive a full tank of fuel when picking up the car and return it with a full tank. However, they charged a 90-euro fuel fee, stating that the fuel cost would be refunded based on the amount consumed upon return. After refilling the tank and returning the car, I expected the 90 euros to be refunded but only received 78 dollars back. The difference of over 20 dollars was labeled as a fuel management fee. When I complained, they gave this explanation, which seemed unreasonable.
Based on this online reservation experience, I concluded that renting for 4 days was supposed to cost 660 yuan (4 days rental with full insurance) according to the online plan, but the actual cost was 660 yuan plus 90 euros for additional insurance and over 20 dollars for the fuel management fee, totaling over 1500 yuan.
Next time, I'd prefer to go to the airport and compare the value-for-money options of different brands' stores before renting a car.
Good location for pick up & drop off ; the physical damaged items of the rented car was mentioned in the check out contract as shown in level 1 to 3 but it cannot be defined as shown in the contract.
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Good overall, would use gold car again. Have in the past with no issues too.
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