Like: Very good service and all questions answered. Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.
The return process was a little unclear as I was asked to sign an electronic device but not told what I was signing for. Also still not seen if my deposit has been refunded.
At pick up was advised of a massive excess if I didn't purchase further cover. I have annual cover so declined
About QEEQ:8.0/10
Was just a little concerned that no deposit was required pre collection date. However all seemed ok
What an incredibly wonderful experience! When we arrived to pick up the car, the lady at the counter realized that the car that we had booked was much too small for the four of us plus luggage. She was extremely nice and helpful in finding a solution for us which she did and in less than 20 minutes, we had an amazing car and were on our way. I was impressed by the level of service and of the friendliness and efficiency of the lady at the counter who took care of me. Because of her, I am now a lifetime customer of Europcar!
Euro par wouldn’t accept my insurance covered by our credit card - I have never had this issue before. Therefore cost well exceeded expected cost.
About QEEQ:9.0/10
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Great value and service
Dislike: The only thing, which is minor, was the Satnav would not change language (verbal or written), although following the map was easy enough.
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