Europcar staff were not friendly. They did not provide a map to find drop off point

rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.

Great value

Great

The Peugeot 308 we were given had been damaged quite badly on the front drivers side above the wheel arch. Ordinarily I would have expected a cosmetically excellent condition vehicle inside and out but the car drove fine so no real issue for us.

All good here - quick and efficient

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination) plus winter tyres should be standard (as it is on the Geneva side)