The first employee was not very good at customer,service would not even let me use the phone The sec

Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

Pick up at airport took 45 minutes and another hour to get car was very frustrating way to start vacation

Easy to use

Very nice car at a very affordable rate, however it took over an hour to leave the facility...