ORLANDO CAR RENTAL REVIEWS

Car experience was very poor as mentioned car booked was not available When questioned why ? As had pre booked 3 months in advance I was told nothing they could do ? Did not care at tall attitude Car provided was filthy inside & out Tyre pressure warning light was on Had to stop and re inflated tyres Wash front & back windows to actually see out ! Will not use Budget again Dreadful service

Car was excellent, although for a full size I thought it was a little small as a Genesis G70. Staff were helpful, but didn't explain the fuel extra charge particularly well, they suggested I would only be charged for the gas used, when returned, but in reality was charged for a full tank. They also were trying to sell a prepaid toll package tata was expensive, but didn't provide sufficient informaiton to make an informed choice

Very good, price protector didn't achieve any reduction in price. Everything worked smoothly

Sim, tive uma cobrança extra de pedagio. Gostaria de ser reembolsado pela taxa de conveniência.

We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck. We told them we wanted a car or even a SUV but they wouldn't entertain us. The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car. However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.

Very Helpful when I needed roadside assistance

Fine

We were given a Buick Encore which is much smaller than the RAV4 we booked. This meant we had to reconfigure the trunk to fit our luggage in. When we started the car a warning light came on - replace oil now. This happened each subsequent time we restarted the car. After investigation the engine oil was nearly exhausted and we spent $96 to replace it. Also the sound card didn't work. This meant no radio and also no sound when the trafficators were activated. The car clearly hadn't been inspected/serviced before we collected it. The process to communicate with Avis, in order to organise a refund of the $96 spent on replacing the engine oil, was difficult. Following return of the car we have now been promised a refund but have not yet received it. In summary not a happy experience and a poor advert for Avis In our opinion the car should not have been allocated to anyone until a full service had been undertaken. Communication with Avis is also difficult. They have an automated call handling system which takes you around in circles

I've used QEEQ before and it works fine. The $1 reserve function is great and, although not triggered in this occasion, the price drop protector is good

Avis staff very friendly and efficient but there was only two of them at a busy time so pickup took a bit longer than expected.

QeeQ booking process was easy, price was great and there communication was excellent providing tips for both pick up and drop off.

Terrible long wait of 1 hour 20 at Terminal C. MCO.

There was a bit of a wait to pick up the car. Two staff were serving. They did make us wait outside the portacabin whilst they dealt with other customers - and it was actually cold that day! However, once we were served it went smoothly - no hidden charges or attempted "upselling" so this was much appreciated. The return was done quickly an efficiently.

Do not recommend !! I’ve always rented cars and used my progressive full coverage insurance I have or credit card benefits and they would not accept and made me pay over $300 for their coverage.

Thrifty is usually great but this time there was a shortage of staff at the pickup counter which created a long wait

I would absolutely not recommend them. They charged me charges they didn’t say I would it was way more expensive than list price they basically con you into upsells. The agreement they sent on pickup versus drop off numbers didn’t match and I got texts with typos aka fraudulent threatening to report the car missing and charge me more as well AFTER dropping the car off by the same text number the details had come from.

Waited 20 minutes at counter, staff very helpful.

Very good booking platform, price protecter works well.

Terrible experience. Total scam agency. Wouldn't accept my insurance even when I proved that it exceeded the required liability coverage. Charged me an extra $30/day for their insurance and also required me to pay $15/day for e-pass and didn't even include fees for tolls. Those extra fees more than tripled the cost of my rental. They didn't even abide by their own policies listed on their website!

We asked for a SunPass but the charges werent explained to us and we found the daily admin charge for this quite high.

Loved the price drop calculator - ensured we got the lowest price. Very clear communications.

As regras sobre os seguros não são claras o suficiente.

Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.

I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.

Your car will allocated to you - you will get to choose a vehicle.

Everything worked fine

There was only 2 people in front of me but the service staff seemed to be very slow I was waiting a long time. When I had my turn I was 5mins or less which is more normal.

Excellent

I waited a long time in line to pick up the car. The car smelled like marijuana and the price was much higher than agreed. I didn't like it.