ORLANDO CAR RENTAL REVIEWS

A la fecha transcurridos 4 dias aun no me han enviado la factura final

no todo muy bien hace tiempo vengo contratando a traves de ustedes y ya lo recomiendo con terceros pues me parece muy bueno el servicio. El protector de caida de precio me parece muy bueno

Car was excellent, although for a full size I thought it was a little small as a Genesis G70. Staff were helpful, but didn't explain the fuel extra charge particularly well, they suggested I would only be charged for the gas used, when returned, but in reality was charged for a full tank. They also were trying to sell a prepaid toll package tata was expensive, but didn't provide sufficient informaiton to make an informed choice

Very good, price protector didn't achieve any reduction in price. Everything worked smoothly

Sim, tive uma cobrança extra de pedagio. Gostaria de ser reembolsado pela taxa de conveniência.

We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck. We told them we wanted a car or even a SUV but they wouldn't entertain us. The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car. However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.

Very Helpful when I needed roadside assistance

Fine

Waiting on an itemized bill please so I can verify what I have been charged for on my credit card.

Terrible long wait of 1 hour 20 at Terminal C. MCO.

Todo bien

Excelente herramienta

Just they take a deposit and not yet refund

Good services

There was a bit of a wait to pick up the car. Two staff were serving. They did make us wait outside the portacabin whilst they dealt with other customers - and it was actually cold that day! However, once we were served it went smoothly - no hidden charges or attempted "upselling" so this was much appreciated. The return was done quickly an efficiently.

I read the reviews, but did not experience any of the negative comments. There was no pressure to buy anything extra, but we did bring a letter from our own car insurance saying our coverage was good for their car as long as it was valued at $100,000 or less, which wasn't a problem. The cost was so much less than anywhere else, I was sure there would be an issue, but there were no problems. I will definitely use them again and would recommend this Orlando location to friends and family.

It worked seamlessly. No issues at all through the whole process.

Did not have a suv gave me a jeep instead which was ok , not very new model but worn very helpful lady on desk

Performed well ease of booking

Thrifty is usually great but this time there was a shortage of staff at the pickup counter which created a long wait

Waited 20 minutes at counter, staff very helpful.

Very good booking platform, price protecter works well.

Was told they hold a deposit i had $1093.00 taken from my account, this spoilt my trip. still awaiting refund and not sure what ill get back.

Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.

I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.

The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

The booking platform was great.

There was only 2 people in front of me but the service staff seemed to be very slow I was waiting a long time. When I had my turn I was 5mins or less which is more normal.

Excellent

I waited a long time in line to pick up the car. The car smelled like marijuana and the price was much higher than agreed. I didn't like it.

I reserved a Tesla and was offered a Hyundia and a Mercedes. Hyundai is not the same class of vehicle. The Mercedes software was in beta stages. Lane keep assist would bounce around the lane even leaving it, it was if a drunk driver was driving. Navigation system failed 80% of the time either couldnt' find the location like Leogo land for instance but could find Legoland Holiday Inn. 4 out of 5 charging locations it directed me to were behind locked gates. Charging port wouldn't open and required 20 minutes with another Merc owner to figure out. Regenerative braking would simply give up by design at 20Km/hr in other words stop breaking coming up to another car at about 3 car lengths away nearly causing an accident. Later if stopped at about 80km/hr. The car a is a disaster and would stop anyone from owning an EV if they didnt' know better. AVIS customer support was useless. They told me to drive back to the airport to talk to the front desk about changing my reservation. I asked why would i spend a 4 hour round trip driving instead of talking ot them on the phone to confirm they had a car available. This was not possible apparently as they are to busy for existing customer to pickup. I was obviously annoying the CR asking such questions. Upcharged for Tolls. I was told I would go through a ton of tolls on my trip at least 10-15 and that I should purchase the flat toll fee. I went through two. A roughly $20 charge was turned into $70. Upcharged for charging. Asked how much I thought I was going to spend charging the car up before drop off convinced I should spend $20 to charge it at drop off. The Merc comes with Free 30 minute charging more than enough to charge the car to full. Further lies.