We believe that this vehicle was a dangerous vehicle because of a faulty Cruise Control
RJohn Carter
Australia
Reviewed: Wed, Jan 23, 2019
About Europcar:9.0/10
There was no explanation of the features of the car, on pickup in Hobart.
Staff member at Launceston, where we called in and later dropped off the car was excellent.
Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed.
On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous.
On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents.
Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.
We thought we were getting a RAV 4, but they tried to give me a Mitsubishi asx, too small so we paid an upgrade to an outlander. When I asked about the Rav 4, they said that is not what I ordered.
The car was in great condition and drove well. Service was quick and easy at both pick up and drop off, although there's no signage at Launceston airport in the car park directing Europcar customers inside for the drop off - the other companies had kiosks outside and we were look for the Europcar one outside too.
About QEEQ:10.0/10
I was a little paranoid booking through a third party and was worried that there wouldn't be a car for us at Europcar when we went to pick it up but it all went very smoothly and without issue. The large discount we received booking through Easyrentcars.com made the ridiculously inflated Christmas prices more bearable.
Like: Fuss-free, easy to pick-up and drop-off. Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.
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We believe that this vehicle was a dangerous vehicle because of a faulty Cruise Control
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View more >Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.