9.6 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Friendly staffs.
Read More >9.2 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Fast spot on
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: On arrival I decided the car which I had booked may not have been ideal. So I was able to rent a larger car no problem.
Read More >9.4 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Fuss-free, easy to pick-up and drop-off.
Dislike: There should be some drop-off instructions. Esp when it is before / after staff hours.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
KIA upgrade
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was too big and drove like a barge.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
There was no explanation of the features of the car, on pickup in Hobart.
Staff member at Launceston, where we called in and later dropped off the car was excellent.
Difficulties with the Cruise Control which was regularly but intermittently failing to activate caused distraction from the task of driving, and the risk of rear-end collision when the car decelerated instead of maintaining Cruise speed.
On two occasions, the Cruise Control accelerated the vehicle significantly above the set speed, on level roads. On one occasion, the vehicle accelerated to 20 km/hour above the set speed, before I managed to get the speed under control. As these incidents were around traffic, this was dangerous.
On several occasions, the Cruise Control caused the vehicle to suddenly, and swiftly, decelerate from the set speed, as if the driver had braked the vehicle. This nearly resulted in several rear-end accidents.
Difficulties with the Cruise Control ruined what was an otherwise great driving experience, and placed up to 4 travellers at risk of accident.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great company and service.
Read More >5.7 /10 Average
Reviewed: Friday, November 22, 2024
Worst experience ever.
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
GPS did not work properly - counter staff arranged a no quibble refund.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Very professional, good quality car and helped out as much as they could despite Easyrentcars mistakes. Would recommend.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
They tried their best to help, and were very made at easy rental for the confusion.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very helpful counter staff.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
Long wait at the counter
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Yes - free upgrade!
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Overall we had a great experience. We had an issue with credit/debit and load and go cards both on pick up and drop off which was inconvenient and we were given different information. It was resolved well by the staff but it was inconvenient for us as customers.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Counter staff were very helpful and efficient.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
counter staff speaking speed need slowly
because we are Chinese.
Read More >5.3 /10 Average
Reviewed: Friday, November 22, 2024
Installed wrong child car seat
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff was professional and car pickup process was quick and easy. Car condition was excellent.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car performance is great. Clean. Was expecting to have Android Auto which is basic in many cars.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Desk staff tried to upgrade us to an SUV. Normally that would be lovely but it wouldn’t have fit our three car seats. It was a lovely gesture. We would have upgraded to a full size 4WD Or people mover if one was available.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Simply Excellent experience and service end-to-end by both Europe Car and Easyrentcars !!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Larger car than booked; new car as well.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
They upgraded the car to Mitusbishi SUV, which is so spacious and easier to drive.
I am sorry that the staff at the pick-up counter didn't tell where to return the car at Launceston Airport.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
The 24/7 return service made for a stress-free return. The late opening hours (until 11 pm at Hobart Airport) was also less stressful.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
New car! Waiting for a short time only!
The staff are friendly and helpful!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very efficient desk in Hobart and Launcestron
Read More >J.Phillips-Broadhurst
Hobart
8.3 /10 Very good
Reviewed: Friday, November 22, 2024
I thought Suzuki Baleno a bit small for intermediate sized car. Not as big as Toyota Corolla
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The vehicle was in excellent conditions and it was a very nice car. It helped out through many uneven roads in the mountains.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Perhaps can link to the NRMA for better insurance coverage as we gotta offer of similar insurance coverage in Melbourne which cost us only $125 for 5 days vs Hobart at $450 for 5 days.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Very happy with overall check in and out of the ASX. Big enough for what we needed
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Nil
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Easy to deal with and the car was excellent. Note to travelers in Tasmania though - no digital licenses accepted
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
The booking and checking process was smooth. The staff at europcar were friendly and helpful. Had some difficulty in finding the car in Bay Area among sea of cars so can improve on this process if possible. We were offered a different car to one that was booked,but it was a good car in this case so no complaints.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
特に難しい会話もなく簡単に借りられました。
返却もカギを渡すだけで終了。
車両も思いのほかきれいで新しかった。
最高速度を設定できる車両でしたが、使い方を理解するまでに時間がかかった。日本語のマニュアルがあると助かる。
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Friendly, helpful staff. Great car. No complaints.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Everything went smoothly, car was in great condition.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Perfect service, the car was an upgrade also.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service, friendly staff, easily used
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Have hired many cars with Europcar both here and overseas and my experience with them has always been very good.
The cars are always clean and in excellent condition.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was in great condition and drove well. Service was quick and easy at both pick up and drop off, although there's no signage at Launceston airport in the car park directing Europcar customers inside for the drop off - the other companies had kiosks outside and we were look for the Europcar one outside too.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
No queue at counter to pick up, so process was smooth.
They gave me a free upgrade to a small SUV.
Staff in car park so drop off very easy
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Car had been driven on a dirt road previously and inside of every door was filthy, complained and was told they would see what they could do......nothing. Car was overpriced for what it was, expensive. ☹️
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall good. We have been charged for extra 4l of gas at the end (though we refilled to full 3kms from the airport). Time at the counter was longer than necessary (comparing to other renters, which seem more efficient).
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
We were given an upgrade and the staff could not have been better. There was quite long queue but the staff soon dealt with it. We were asked if we minded waiting a few minutes extra while they finished valeting the upgrade and we were kept updated thro out. Excellent service overall. Will use Europcar again without hesitation .
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I’m not sure if you would consider a Suzuki swift similar to a Kia Rio however as it was just my son and I it didn’t matter as much that it was a smaller car on this occasion. However the car was new and although too small for a family worked well enough for us.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
タスマニアのカウンタースタッフは、とても親切でした。
Read More >9.6 /10 Excellent
Reviewed: Friday, November 22, 2024
Exceptional service!l Counter staff at Hobart airport pick up went over and above to assist us in upgrading our vehicle to include inbuilt GPS. When travelling with family earlier we found Network connection intermittent when travelling outside major Tasmanian towns. We just loved our BMW! Our first experience but Europcar always from now on.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Overall very pleased with transaction
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Instead of Kia, we were given a Suzuki Swift GL, which has a very low wheelbase, causing bumpy scraping in the many speed breakers around Hobart.
The complimentary GPS was very useful, though we had our own, which we didn't had to use.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car they gave us was very roomy and a delight to drive.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
We were given an upgrade on the pick up than the car we selected, so we were really happy. The car was really clean n comfortable.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Europcar charged us additional $43 for additional driver which wasnt mentioned when we booked. We took insurance from Easyrentalcars which Europcar stated we need another from them because excess of $7900 is charged in any case. No clarity in the process. Rest it was easy online and got a nice Car
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent customer service. Car is fantastic to run smoothly. Easy access to get in and drop off.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Booking went to plan. Very happy with the service and ease of booking. Will use again.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
We thought we were getting a RAV 4, but they tried to give me a Mitsubishi asx, too small so we paid an upgrade to an outlander. When I asked about the Rav 4, they said that is not what I ordered.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Vehicle advertised was not available. Had to upgrade to next level. Had to pay extra. Quite new vehicle so great to drive in comfort. All great otherwise.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great experience with free Upgrade and friendly efficient staff with car pickup and simple key drop off in box at counter ! Highly recommended !
Perfect companion car fir our 3 day tripping experience around Hobart and surrounds and some of the Tasmanian east coast !
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service... Very good customer service.
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
Their service is O.K..Next time,I will also use Europcar.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Car was great but still had rubbish in from previous rental
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The staff’s English was not very easy to understand, and there were no Chinese-speaking staff.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Overall, Europcar has better vehicle conditions and service attitude.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Rented a car from this company and there were small scratches on the door. Since we had full insurance with no deductible, there should have been no charges. However, this company unauthorizedly charged my card. When we returned the car, no one inspected it. After we got back to China, they claimed there were some scratches and asked me to pay for it, even though we had full insurance. ZUZUCAR said they would negotiate with EUROPCAR, and there should be no additional fees. But on October 31, EUROPCAR charged 550.00 AUD to my credit card without my card or my permission! Such a garbage company.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Superb! We rented a Volkswagen Golf, and they upgraded us to a Passat TSI for free! Very satisfied! We bought the super insurance on QEEQ, so we didn't need to purchase additional insurance when picking up the car, and the staff didn't pressure us. We provided a translated driver's license from an online shop, and it worked perfectly. This is the second time within six months that we've rented from Europcar, and it has been great.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The Europcar staff did not accompany us for the car inspection during pick-up. Overall, the car we rented was satisfactory.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible rental company, no car available on the specified date. Zuzuche refused to refund.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service was excellent and very patient.
Read More >Valentine Johnston(e)
Hobart
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very convenient, both pickup and drop-off were easy. The car was quite new as well.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The store is located inside the airport, it's a large company with a wide variety of vehicles and good vehicle conditions.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
When picking up the car, I was charged an extra 40+ AUD as an airport parking fee. Communicated with the rental company, but the issue was not resolved.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall, the experience is very good. I have rented from Europcar many times, especially appreciating their 24/7 online customer service on the official website. This is very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental service was excellent, with no additional upselling.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
I'm completely speechless about the car rental company's customer service this time. 1. Normally, car rental refunds take about 10 days, but they said it takes one to two months, which they claim is normal. 2. When I bought insurance, local insurance was over 400, while the rental company's insurance was less than 200. Of course, I chose their insurance. However, when I got there, local insurance was only a bit over 200, and when I hit a kangaroo and the accident was my fault, the company's insurance wouldn't cover it, while the local insurance would. So, I ended up paying for all the damages despite having full coverage from the rental company. They just told me over the phone that they wouldn't cover it and never contacted me again or communicated with the local rental company. Because I didn't have local insurance, the rental company insisted on towing the car back, charging me towing fees, additional fees for not refueling due to the towing, and service fees. My car had no issues, even the police confirmed it. I paid for the other driver's damages, but the rental company wouldn't refund me for the days the car wasn't driven. They claimed local laws allowed this, but when I asked them to show me the law, they went silent and handled nothing. I had to resolve everything directly with the rental company. Between the rental company and their insurance, I felt completely scammed.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They tried to cheat me by giving a different car than the one I booked. I insisted on getting the car I had reserved, and they finally gave it to me.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The wait time was incredibly long. They didn't send an electronic contract. The windshield was broken, and they still haven't contacted me about the insurance.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff didn't push for insurance; they simply asked if I had already purchased it. Once I confirmed, they quickly completed the paperwork.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Service was mediocre and communication was poor.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
When signing the contract at the airport office, maybe due to communication issues, I couldn't determine the total rental price from the staff or the contract on the handheld display. So I couldn't tell if any additional charges were included.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
There were basically no disappointments during the trip. Everything went smoothly as planned.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Convenient
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Friendly service
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good attitude
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Professional and attentive, smooth communication
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Acceptable
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The method of using the air conditioning in the vehicle was unclear.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The Hobart Airport location falsely advertised having Prados when they did not. After my complaint, they removed all Prados from their listings. The star is for the service staff, who were extremely helpful.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service with a patient attitude
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Only our group was on-site, so it was extremely convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
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