This rental was definitely a good deal. And the experience was close to an experience with larger, more established rental car companies. But if I may suggest... It was reasonable to specify “no smoking” as the contract was completed and as the car was released. However, to specify the car should be returned in clean condition, “no pet hairs and trash”, made me paranoid the entire time I had the car. I am a fairly neat person, no other rental car company I have dealt with has told me to return the car clean.
It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.
Horrible. The counter staff gave me a lot of trouble.
Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.
Their shuttle is not at the airport,
You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience
“Did not get the vehicle booked SUV. Instead a car.”
About ACE:2.0/10
As stated above did not receive vehicle as booked. ☹
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