Overall, very satisfied with the service. Picking up and dropping off the car was simple, there were no hidden charges, and the car was pleasant to use!
The service was excellent this time. I forgot to leave the lock in the car while on my way to the airport. When I realized it, I handed it to the driver who took me to the airport. He said he could deliver it to the company for me. I really appreciated this great service.
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!
They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.
I was charged an extra 68.5 USD for being an hour late in returning the car. This company is really dishonest; I've never encountered anything like this before.
Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.
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