This was my first time renting a car for a self-drive trip abroad, and I found the QEEQ platform to be excellent. Hertz was also great; the rental and return procedures were very straightforward and convenient, taking less than half an hour in total. However, the credit card deposit hasn't been refunded yet, and I'm not sure if there are any additional charges. I'll definitely use QEEQ for my next self-drive trip abroad.
When picking up the car, there was an issue with the front right tire pressure. Despite confirming multiple times with the staff, they insisted there was no problem. The next day, the tire alerted for a leak. While at Gold Rush Town, I discovered the car couldn't be locked. The key was completely unresponsive. Was I using it wrong or was the car against me? On the third day, I requested a car change and got one that reeked of smoke from a previous smoking passenger. There were a lot of people, and they just sent me off saying there was no problem (shrug). Avoid picking up a car at the Hertz in South Yarra. Seriously, it was a frustrating experience.
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Customer Service
Cheapest and good value for money
Dislike: The drop off location at airport. Kinda hard to find
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