The entire car rental process was quite smooth. They recommended buying full insurance multiple times, but it wasn't a big issue.

Overall, it was quite good. It would be better if the contact number was directly answered by store staff, so any issues could be quickly resolved.

Very good, thorough and detailed. Our language skills are not great, so we didn't understand everything.

I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

The store and parking lot are easy to find at CDG's Terminal 1, and the service is thorough. It took some time to get the reserved model, but they offered a discount for not having to return the car with a full tank. Overall, very satisfied.