High mileage, very scratched and dented vehicle, without auto door lock and defective locking system
Ken H
Thailand
Reviewed: Wed, Jan 30, 2019
About National:6.0/10
Car had more than 90k on the clock. It took a long time to check the car because of all the scratches and dents (see photo of record). Only way to lock the car was to press the lock button on the inside of drivers door, then close the door and lock with the key. The service attendant seemed to deliberately hide this fact. He had inserted the key and had the engine started before we inspected the car and we didn't discover the problem till we stopped on the expressway services on the way to Cha Am, already far from the airport.
Tried to upload one vehicle damage record but got a message "sorry, you can upload no more than 20 graphs".
Regarding this instance, the unreasonable deduction of the deposit caused me losses and made me very angry. Your company's attitude, speed, and indifference in handling the matter do not protect customer rights and have destroyed our trust in your company!
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High mileage, very scratched and dented vehicle, without auto door lock and defective locking system
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