1. The car was not fueled when we picked it up. The gas station was somewhat far away, but we negotiated and got a different car. 2. We stayed near Southern Cross Station in Melbourne. Carrying luggage to the pickup point was quite challenging. It would be much more convenient if there was a pickup location inside the station.

The location is not ideal, picking up the car is very inconvenient as you have to go to the ninth floor.

Pick up process is extremely slow during busy times.

受付が1人しかおらず、スムーズに受付をして頂くことができませんでした。 また、車種をルノーのコンパクトカーで予約したのですが、日産のセダンで運転しづらかったです。 それに加えて、車内・車外清掃が十分ではなく、良い気持ちでドライブを出来ませんでした。 海外なので、仕方がないかもしれませんが 次回予約する場合は、budget等大手のレンタカー会社を利用したいと思います。

予約しやすかったです。

The car had mechanical issues which cannot be identified by the visual inspection upon first receiving the keys - the left front wheel had a major vibration and rattling noise when driving between 30-40 km/h. The car was not clean - windows all round were greasy and dirty, boot lining was muddy. The counter staff had very average service - all necessary paperwork is done but it felt like they all rather not be working on both days of picking up and dropping off the keys.