Thrifty tried to give me a larger car to compensate but there was no way I wanted to drive a larger car in Melbourne - a place I didn't know. I booked the Ford Focus Cabrio as a special treat for my daughter and the Kia Rio wasn't the same. The other car offered was a Suzuki Swift.
Once you exit the terminal, follow the signs to find the store. There are many people, and you will need to wait in line. You should be able to communicate in English.
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I didn't get the car I booked and paid for.
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