Europacar very helpful. Your company is a shambles and very misleading.

On arrival into Geneva airport, we had chosen to book the car from France side rather than Swiss. This was an easy walk through the airport and a quick check of your boarding pass from the flight. On arrival into the car hire collection desks, it was easy to find Euopcar with their distinct branding. despite it being late at night and we were one of the last flights coming in. The attend could not have been more pleasant and helpful. A real change from when we hired a car earlier in the year through a different provider! The gentleman on the desk made things really smooth and easy to collect the car. He provided us with local instructions, how best to drive to our overnight accommodation and the best way back out onto the motorway in the morning to start our drive to final holiday destination. Would highly recommend Europcar.

Waited ages and the lady at Geneva took ages serving us. Only 1 person at the counter which was ridiculous and another hour wasted. We've always hired cars and this has been the worst experienced we've received so far.

Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!

europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination) plus winter tyres should be standard (as it is on the Geneva side)

The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable. However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.