Overall it's okay. Picked up the car in the city, staff were in a hurry to leave at 5:30 PM, lacked patience to explain the car details and didn't check the car condition thoroughly. Returning the car at the airport went smoothly, but the return location is not at the airport, it's relatively far away.
“Hertz has a poor sense or regard of customer service”
About Hertz:2.0/10
We couldn’t get the car. It was the most terrible car rental experience ever
Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.
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The only thing I didn’t realise was the extra 75 euros for the insurance
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