I reserved an SUV but was given a VW Passat. The rep attempted to switch out the vehicle without an adjustment to the price. Getting the price adjusted was a task. He didn't want to do it. The vehicle itself was dirty and had registration that was expired in June.

The car was dirty, with trash from previous occupants in it. Also, "check oil" indicator was on the whole time. JC added charges to my rental that were not specified (and even counter) to what was on my voucher. Voucher stipulated that I could choose not to have a Sunpass and JC told me they would cancel my reservation rather than honor that agreement. Also, voucher stated that I was entitled to GPS in vehicle, which was not included by JC. I am still waiting for Easyrentcars.com to get JC to return the additional money to me.

Extremely disappointed. Hidden cost that was only explained at the counter. Representative had a pay up or leave attitude. Will not rent from them again.

There was no car... They had nothing for us... Had to go to Alamo

The only bad experience was I stated I was bringing the car back at 10am later decided to close to boarding and was there at 830am. But the mgr. was extremely helpful and the return went smoothly. Next time if I change the time I will call in advance also .They also returned the security deposit promptly and did not keep it a few days as other car companies. Will use easyrentcars.com in future and will recommend JC to others