“Filthy car, terrible customer service from europcar”
About Europcar:6.0/10
Waited for half an hour because the pre-booked baby seat wasn’t fitted.
The car itself was disgustingly filthy. Had never been cleaned and the previous occupants had left such a horrible mess. Steering wheel and dashboard screen and buttons were covered in an unknown sticky substance. The car smelled of smoke mixed with fruit juice (presumably previously spilled in the car). There was food all on the floors and under the seats and discarded cigarette butts under the seats. The boot was full of mud and dirt. I contacted Europcar but they never returned my calls or emails.
We only hired the car for 24 hours and I was in such a rush I wasn’t able to return the car and ask for an exchange.
I booked a Kia Rio, but when i got to the carpark i had been upgraded to a Peugeot...nice!! The agent at the Canberra Airport explained everything very clearly. She even advised that there was a drop off location at the Sydney International Airport, contrary to what i had been advised over the phone.
About QEEQ:8.0/10
Booking was easy and cheaper than booking directly through the agent. Didn't get any price drop after that, but it was cheap anyway
Like: Smooth ride Dislike: no cd player in the car
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View more >Dislike: no cd player in the car