We dropped of the car in there carport. Handed the key the person in their office at 3.35pm Monday the 27th of June 2022. Received a call from Eurocar on Wednesday the 29th June asking if like to extend our rental of the car. They not marked the of as returned. Might give them a miss next time. Bad
“A good, efficient car hire experience at a good price.”
About Europcar:9.0/10
Car was better than the model I had booked.
About QEEQ:9.0/10
Good price. Some communication was convoluted & over-wordy. A little too much confusing and sometimes “pushy” info about joining QEEQ’s loyalty program.
The pickup store exhibited serious racial discrimination. My card couldn't process the deposit via the POS machine, requiring manual entry, which would only take a minute. Instead, they forced me to let a bunch of people behind me go first, making me wait for half an hour to get the car. I also saw the staff telling another Chinese person using a Chinese driver's license and translation that it would take more time to fill out the forms and asked him to let others handle their business first. If the rental company considers Chinese customers as second-class and doesn't want to treat them equally, prioritizing locals, they might as well not accept Chinese customers at all.
“Filthy car, terrible customer service from europcar”
About Europcar:6.0/10
Waited for half an hour because the pre-booked baby seat wasn’t fitted.
The car itself was disgustingly filthy. Had never been cleaned and the previous occupants had left such a horrible mess. Steering wheel and dashboard screen and buttons were covered in an unknown sticky substance. The car smelled of smoke mixed with fruit juice (presumably previously spilled in the car). There was food all on the floors and under the seats and discarded cigarette butts under the seats. The boot was full of mud and dirt. I contacted Europcar but they never returned my calls or emails.
We only hired the car for 24 hours and I was in such a rush I wasn’t able to return the car and ask for an exchange.
AVIS truly lives up to its reputation as a top-tier brand with excellent overall service. From the reception at the car rental counter, the guidance at the pickup location, to the smooth and convenient return process, everything was well-handled.
“Awesome experience and will rent from them again.”
About Alamo:9.0/10
The car exceeded our expectation. Very fuel efficient due to being a hybrid. Hadcthe car for 3 days but only paid $12 to fill up car. The staff were friendly and helpful. Very easy puck up and drop off.
About QEEQ:10.0/10
The booking site was great and user friendly. Got a great price for 3 days.
Everthing good from the time of arrival to pick up car to driving the car and returning it to same location in Mitchell Canberra. Prior to arriving to pick up car, I rang to check if all things ready to go. Customer service agent tone aclittle abrupt. Before driving off, we were just given the keys. After driving off it appears that the car had cuise control, but we were not shown how to operate it. It probably had Sat Nav but were not shoen it. I used Siri (Google) voice command on my phone instead. No problems starting car in freezing conditions. Great plus: the car, a KIA Cerato had done over 20,000 klms but looked brand new, spotless inside and out and clear windows and windscreens, inside and out....a 10 for presentation.
I was very surprised when I was given an upgrade to a new Toyota RAV 4. I live in Canberra and was travelling to the Central Coast to visit family. The car was fantastic to drive. Quite comfortable. This was not a luxury car but more than suited my needs.
About QEEQ:10.0/10
I have used QEEQ before and will do so again. I would, and have, recommend QEEQ when looking for a rental car. Prices very good.
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