The shuttle was small and we had to wait for 2-3 shuttles, we weren't pushy enough and a large group jumped the line and got on before us. Perhaps another shuttle at peak times? Staff helpful warning about speeding tickets and automatic photo speeding enforcement and buffer speeds.

Not sure about price protector working or not.

Small operation at YYC, they bring the car out front when you pickup. Friendly, fast service. Car seats had some stains from previous renter but was not dirty. They cleaned as much as they could.

The company hold $500 from me and gave me the reason that in case I got any speeding tickets then they will adjust. After two days they still didn't release the holds. Which is very annoying.

Great customer service. Friendly and informative. They told me to be careful as Alberta has speed cameras every where. So I very much appreciated that. No tickets for me.

On line booking was easy. I got what I expected.

The car was booked and paid for prior to the pick up. When I got there they had no record of the booking in their system. The service lady resolved the discrepancy satisfactorily. This was the second time in 3 months I used Routes and I used it the second time because of very good experience the first time and I would use them again.