Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.
Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!
“Easy process - but extermely dissapointing that extra costs where added on pick up...”
About Europcar:7.3/10
Disappointing that snow tyres were not already included on the car despite requesting this when first purchased. And also disappointed about the hard sell on this at the airport leaving us little choice but to pay extra money for something that should have already been included...
“europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home”
About Europcar:6.7/10
europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination)
plus winter tyres should be standard (as it is on the Geneva side)
About QEEQ:8.0/10
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