Bad rental company

Little upset was taken to the parking lot for pick up never tokd to call but after it was good ladies in the office did excellent and omar was very courteous

- Waited for nearly an hour to get serviced due to the customer pick up/drop van being out of service. The only rental associate had to pick up/drop off customers while also checking in new customers - They oddly charge deposits in Peso but do not charge at the current exchange rate therefore seeming to make more money than should be - The insurance costs were OUTRAGEOUS and costed more than the actual rental car - The rental vehicle while running well, had a LOT of dings, dents, scratches, and even punctures. We took a video and asked for a copy of the damage paperwork just so we knew what damage had already existed - The rental office/location itself does not seem like it is set up professionally and doesn't seem very secure

The counter people helped me as my flight was very delayed. The vehicle was not completely checked as they claimed before it’s being rented out. The check tire pressure indicator was on. Then the gas valve trigger was broken and I couldn’t get the door to pump gas open. They couldn’t either until this wire was released and pulled and then told me that gas would be $10 per gallon. They should have taken a fair price since the car and gas door was defective but I was forced to go and get gas after i dropped off the car and I was getting to be late to the airport. Overall a super stressful situation.

Something wrong with engine made noises all the way embarrassing it rained the wipers were not working could not see sales person went through 4 cars before she found this car which she should not have very disappointing

I waited 5 hours because POP didn't have any cars (though I was there for my appointment). After waiting, they brought me a dirty car fresh out the auto body shop, on E. As in empty.