KNOW YOUR ROUTE - WAS TOLD THERE WERE TOLLS SO I PURCHASED THE EASYPASS NEVER ONCE NEEDED IT!!!
B.Tyson
United States
Reviewed: Wed, Mar 6, 2019
About Thrifty:7.7/10
I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!!
You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$.
Being low income, and on a budget, I could have used that $50 on other needs.
Just a frustrated customer who feels used.
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KNOW YOUR ROUTE - WAS TOLD THERE WERE TOLLS SO I PURCHASED THE EASYPASS NEVER ONCE NEEDED IT!!!
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