I returned the car with a full tank as required by the platform, but I was forcibly charged over $80 for fuel on my credit card when I received the bill. It was very disappointing.
At the car rental desk, there was only one counter with 26 people waiting in line. It took 1 hour and 45 minutes from queuing to getting the car. Landing at 9:00 PM and driving off nearly at 11:00 PM. The efficiency was very low. Unfortunately, my process only took seven minutes, but some people ahead seemed to be choosing their car models on-site, which was very slow. Overall, the counter had few staff at night and lacked a sense of service. Despite customers waiting in long lines, they did not seem concerned, as if this situation was normal.
They provided a box similar to an ETC device when renting the car, but it wasn't clear how to use it or how the charges worked. It is recommended that QEEQ offer an introduction or guide for renting cars in the Boston area. Also, they seemed to promote an insurance plan that costs around ten dollars a day, which should be explained as well.
I had booked a Toyota Sienna, but since it was unavailable, they upgraded me to a Ford Expedition, a super large American full-size SUV that is extremely easy to drive!
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