The worst experience on a car rental I have ever had. Will never use this agency again!!!!!!

Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!

They tried to force me into purchasing their insurance. I showed them my insurance and they said they did not accept it. I had to show them their own policy online in order for them to allow my insurance as coverage. Same for Sunpass- they forced it at $7.95 per day even though I had my own and their policy said it was available but nowhere said absolutely must purchase it. Also, at drop off, I had to call because no one was there. I had to wait 20 minutes after I called them for someone to show up.

Very bossy atmosphere. Limited English. Car had dents and marks all over it. Personal insurance coverage policy is awful. Customer appreciation is not in their vocabulary. Required a signature on the contract without providing the details of what the “additional charges” may be. Would NEVER subject myself to this car rental company again. In addition, there is no outside signage that even leads one to believe that this is a legitimate business. It actually says “CrossFit” on the outside. Awful. Just awful. Airport shuttle is the only positive thing I can say about this experience as I am still waiting for my deposit to be released when the car was turned in on Friday, July 12. They tell me they won’t release it until July 17!!!

So 1st off, when we called to say we were at the airport, the lady hung up on me. Then the driver showed up about 70 min later to get us and the van runners were broken, and then when we get to the rental office, nobody speaks English. Oh and then they wanted to charge us an additional $100 for tolls even if we paid them they were going to charge us for them. The lady at the office was not professional and was very rude to us and wants to charge us a cancelation fee because we were quoted $97 but then wanted to charge us $200 plus. This is so unprofessional. So now we had to use an Uber the entire trip and that costs us almost $300 when we shouldn't have had to pay that. We live paycheck to paycheck like most Americans and we had to use so much of our vacation money on rides that we didn't get to do half of what we wanted to do. Horsepower should be refunding us those fees and be put out of business. There is no reason why anyone should have to deal with this for any reason at any time.

helpful and friendly check in and check out, picked us up and dropped us off at the airport in a timely manner. Car was mostly clean but you have to be sure you go over every inch of the car prior to renting to be sure you don't get charged for a ding or dent upon return of the vehicle. ive rented from other companies that weren't as picky with every little nick or scratch but over all a good value for the money, and vehicle was what I expected.

found me the best price