Insurance and extra fee's very frustrating.

The first car given to us had a lot of damage and we were not comfortable using it. We were able to get a brand new car as replacement right away.

Not a bad experience, however the car had several flaws that I went over with a fine tooth comb. Scratches, missing wheel cover, etc. Other problem I had with them was they listed a 5 p.m. return time. They claimed I stated that in my rental request posted online....b.s. My flight didn't even land until 5:20 (scheduled) on Sun. 2/24, which is why I listed an approx. 6 p.m. pickup time...NOT 5 p.m. Had to hurry there inconveniently, as well as getting them on the phone. They finally answered by the time I arrived & I requested no extra charges be administered based on what I described, which they accepted.

waited 30 minutes in line. did not have correct class of vehicle. tried to talk me into a more expensive vehicle. wound up taking a vehicle in a lower class than originally reserved.

Staff lied about what insurance was needed. First representative said we were at the wrong counter, couldn't find our reservation, second guy found it in two seconds, then lied and ripped us off with the insurance.

Like: good car for the price
Dislike: tried too hard to sell me fuel pre pay