Bad

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

The car was damaged when picked up

The staff was very helpful at the counter, even though longer-term rentals are not normal affairs.

easy and straightforward booking

The suv exceded my expectations.

I am happy to select this company because I found what I wanted: to reserve a car and pay at pick up. Other companies asked me to pay in advance. I surely will continue using EasyRentCars.

Like: The guys at thrifty were so helpful and efficient. I got in late Tuesday night and they made the process go by without any issues.
Dislike: nothing