I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.
The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental.
I don't drive in Miami except to get to the Florida keys and back to airport.
Major ripoff
I called the very next day to your company to complain.
I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you.
I was charged by Right Car $187.50 on Jan.17 2019.
I then started a dispute with my credit card company.
I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license.
I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will.
Unsatisfied and very dissapointed in your lack of customer service
Marian Runnels
Dislike: Even though I had my own insurance I still had to purchase some. It was no clear or evident on the booking pages that you had to actually bring in your declaration page or coverage and after business hours it is not accessible. This should be in bold print with the booking information
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