Car was dirty and damaged, with head-rests missing; customer service little responsive & not helpful
A.Achenbach
Australia
Reviewed: Sun, Mar 24, 2019
About Europcar:6.0/10
The ground staff was very friendly and helpful.
I was upgraded to a bigger vehicle, as the one rented was not available.
The car unfortunately was not in the condition I expected it to be in:
- I was told it would be perfectly fine
- It was scratched and bumped
- It was dirty outside and inside (full of sand and dust)
- We found it with the backseats were reclined
- Two of the head-rests for the backseats were missing
- It seems the car had not been checked and cleaned after the previous rental
The Europcar customer service was unfortunately neither very responsive nor helpful.
The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.
Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front
Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it
About QEEQ:10.0/10
as above - better understanding of other costs likely to be incurred
Car wasnt ready for pick up. had to wait 40mins+ for car to ve cleaned and ready.
About QEEQ:10.0/10
All good with easyrentcars, saved me alot of money
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Car was dirty and damaged, with head-rests missing; customer service little responsive & not helpful
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